Frequently Asked Questions
Orders & Shipping
Why is my order taking longer than expected?
We process orders within 1–3 business days. Shipping times typically range between 5–10 business days depending on your location. During peak seasons or high demand periods, delivery may take slightly longer. If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
I placed two orders by mistake. Can one be canceled?
If your order has not yet been processed or shipped, we may be able to cancel it. Please contact us as soon as possible with your order number. Once an order has been shipped, it cannot be canceled but may be eligible for return under our return policy.
My tracking says delivered, but I haven’t received my package.
We recommend checking around your property, with neighbors, or with your local carrier first. Sometimes packages are marked as delivered slightly before arrival. If you still cannot locate it after 24 hours, please reach out to us and we’ll assist you in resolving the issue.
My tracking number isn’t updating.
Tracking information may take 24–48 hours to update after shipment. If there are no updates after this time, please contact us and we’ll be happy to check the status of your order.
Why can’t I reach customer service by phone?
Venzorastore operates primarily online to keep costs low and pass savings on to our customers. For the fastest response, please contact us via email or our contact form. Our support team typically responds within 24 hours.
Payments
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), as well as other secure online payment methods available at checkout.
Do you offer cash on delivery?
At this time, we do not offer cash on delivery. All payments must be completed securely at checkout.
Product Information
How do I choose the right product for my space?
Each product page includes detailed descriptions, dimensions, and specifications to help you make the right choice. For Indoor and Outdoor items, we recommend measuring your space carefully before ordering. If you need additional guidance, feel free to contact us.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue with a replacement or refund.
Are your outdoor products weather-resistant?
Many of our Outdoor collection items are designed to withstand normal outdoor conditions. Please review the product description for specific material and care details to ensure longevity.
My tracking number isn’t updating.
We offer a hassle-free return policy within 30 days of delivery for eligible items. Products must be unused and in their original packaging. Please visit our Return Policy page or contact support to start a return.
