Privacy Policy

1. Personal Information We Collect
When you place an order with Venzora Store, we collect the details required to complete your purchase and deliver your items. This typically includes your name, billing and shipping address, email address, and the payment information needed to process the transaction. We use this information to confirm your order, handle payment, and organise delivery.

When you browse our website, some data is gathered automatically for technical and performance purposes. This may include your IP address, browser and device information, and general browsing activity on our site. We use this information to maintain website security, understand how the site is used, and improve the overall experience.

If you sign up for promotional communications, we may send emails with updates, offers, or product news. You can unsubscribe at any time by using the option provided in the message.

2. How We Use and Manage Your Information
When you share personal information during checkout, when creating an account, or when contacting our customer support, you authorise us to use it to provide the service you requested. If we would like to use your information for a different purpose (for example, marketing), we will request your consent where required.

You can ask to access, correct, or delete your personal information by emailing info@venzorastore.com. We handle these requests in line with applicable data protection requirements and may need to verify your identity before completing the request.

3. Legal Disclosure
We may share personal information if we are required to do so by law, to respond to lawful requests, or to protect our rights and services. This can also include enforcing our Terms of Service.

4. Website Platform and Payment Services
Venzora Store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products online. Information stored within Shopify is protected using security measures intended to safeguard customer data within the platform.

Payments are processed through PayPal. Your payment information is encrypted and handled in line with PayPal’s policies, and we do not store complete payment card details on our own servers.

5. Service Providers
To operate our store and deliver orders, we may share limited information with third parties such as payment processors, logistics partners, and shipping carriers. These providers receive only the data necessary to perform their role and are responsible for handling it under their own privacy practices.

If you leave our website or complete actions through a third-party service, this Privacy Policy no longer applies to those external platforms.

6. External Websites
Our website may contain links to other sites. We do not control those websites and are not responsible for their content, security, or privacy practices. We encourage you to review their policies before sharing information.

7. Analytics Tools
We use analytics services such as Google Analytics to better understand how visitors use our website. This helps us improve navigation, content, and performance, and identify issues that may affect site functionality.

8. Protection of Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. While no online system can be guaranteed to be fully secure, we apply safeguards appropriate to the type of data we handle.

9. Cookies and Tracking
We use cookies and similar technologies to support key website functions and collect usage information. You can manage cookies through your browser settings, including blocking or deleting them. Please note that some website features may not work properly if cookies are disabled.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be published on this page and take effect once posted. If our business is transferred, customer information may be included as part of the transferred assets where permitted by law.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT

Email: info@venzorastore.com
Phone: +19176955042
Contact Form: Click Here

Business Information
ECOM NETWORK LIMITED, a company registered in the United Kingdom, operates Venzora Store.

Company Number: 15788539

Address:
20 Millands Close
Swansea SA3 4SE
United Kingdom